Linda Stowell combines problem solving, partnership and deep industry experience to best support teams across Expand Energy. In her nearly 20 years with the company, she has helped employees make the most of the technology they use every day.
How do you describe your role (or your team’s work) to a neighbor?
The End User Support Team keeps everyone at Expand Energy working smoothly by making sure the technology people rely on every day is ready when they need it. If an employee’s computer won’t start, their software isn’t behaving, their account is locked or their equipment needs to be set up or replaced, we’re the people who jump in to fix it.
As a leader, my role is to set direction, remove roadblocks and make sure our analysts have the tools and clear priorities they need to succeed. When the End User Support team is supported and equipped, we deliver fast, reliable support across the company while helping employees feel confident using their technology.
What drew you to IT support and what keeps you energized in this work?
I’ve spent more than 30 years in the energy industry, most of that time as an application analyst and administrator. I was drawn to IT support because I enjoy solving problems and finding practical solutions that make someone’s day easier.
I also love collaborating with teams across the company, understanding what they’re trying to accomplish and helping them get there with the right tools and support. Every day brings a new challenge and an opportunity to make someone’s work run a little more smoothly.
What’s one thing most employees don’t realize about desktop support work?
Many people don’t realize how broad desktop support really is. Because our operations run around the clock, our team provides 24/7 support so employees always have someone they can turn to when they need technology assistance.
Our analysts need a working knowledge of many technologies, applications and systems used by office-based and field-based staff. With technology constantly evolving, the team is always learning and adapting.
Strong partnerships with end users and with other IT teams are essential. When communication is clear and trust is strong, we respond effectively and create a better experience for everyone.
What’s something you’ve learned from working closely with other teams across the company?
Working closely with so many teams has shown me how interconnected our work really is. Every department has its own priorities and pressures, and understanding their world helps us deliver better solutions. Clear communication and shared goals make collaboration smoother and support safe, efficient work across the company.
What do you like to do outside of work?
For 2026, I set a goal to spend less time on my phone and computer outside of work. I’m focusing on slowing down and reconnecting with things that bring me joy.
I’ve been spending more time reading and diving into creative hobbies like sewing, puzzles, coloring, painting, knitting, crocheting, needlepoint, scrapbooking and journaling. I also enjoy visiting museums, libraries and bookstores, and I recently took a perfume making class.
Travel is another big part of my life. Each year, my family plans a big trip together, and this year we’re heading to Ireland. Exploring new places and spending uninterrupted time with family is one of the best ways for me to recharge.
