Chase Howell has long focused on strengthening relationships with the individuals who we lease with (commonly called ‘owners’) and improving how they access company information. Recognizing that many owner questions are routine but time‑sensitive, Chase initiated and led the development of Robbie — Expand Energy’s new AI‑driven Owner Relations chatbot. His goal was simple: create a tool that expands access and responsiveness and supports owners with clear, reliable information any time they need it.

What inspired the idea for Robbie, and why was this the right time to introduce an Owner Relations chatbot?
We saw an opportunity to make it easier for owners to get quick, accurate answers without waiting for business hours or navigating multiple pages on our website. Our Owner Relations team handles a wide range of questions, many of them routine, and we wanted to give owners a convenient way to get that information instantly. Robbie helps us meet owners where they are — any time of day — while still giving them direct access to our team for more complex needs. It’s just one of the ways we’re leveraging AI to better engage with our stakeholders.

How does Robbie improve the owner experience and support the work of the Land and Owner Relations teams?
Robbie helps owners navigate common requests like updating account information, checking well status, exploring leasing opportunities or reporting community concerns. By handling these frequent questions, the chatbot frees up our team to focus on more detailed or unique issues that require personal attention. It’s an added layer of support that strengthens communication and helps ensure owners get the right information quickly and reliably.

• Providing Dedicated Support to the United Way of Bradford County
  As United Way of Bradford County’s 2026 Corporate Sponsor, Expand Energy supports the organization’s mission of empowering neighbors to foster healthy community. The United Way of Bradford County provides resources for community programs in the areas of education, financial stability and health.

• Creating Welcoming Spaces for Families in Transition with S.A.F.E.
  NE App employees volunteered their time painting rooms at S.A.F.E. (Supporting Area Families Everyday), a local nonprofit that provides supervised visitation and safe custody exchange services for families navigating difficult transitions. The effort helped create a more welcoming environment for the families using S.A.F.E. services.